Shipping 

Canada & US

We offer complementary shipping on orders over $50 (Canada & US only)

All orders (domestic or International) are shipped within 24 hours of receipt, Monday through Friday, except holidays. Orders placed on weekends and holidays are processed the following business day. If there is a delay in shipment or if a product is temporarily out of stock, we will notify you via email.

Shipping Service

Cost (CAD)

Estimated Delivery Time

Canada Post Expedited

$9 (for orders less than $50)

1-7 business days

Canada Post Xpresspost

$25

1-2 business days

United States Postal Service (USPS) - for US    customers                           

$15 (for orders less than $50)

2-7 business days

       

International 

The minimum for International shipping is $75. International orders are subject to custom clearance which may cause lengthy delays affecting the original date. If the shipment is refused, then the purchaser is responsible for return shipping charges. 

Shipping Service

Cost (CAD)

Estimated Delivery Time

Canada Post Small Packet International Surface - NO Tracking or Insurance 

$25

Europe/South America : 2-8 weeks

Asia/Australia/Africa: 6-12 weeks

Canada Post International Parcel Surface - Includes Insurance but NO Tracking

$40 

Europe/South America : 2-8 weeks

Asia/Australia/Africa: 6-12 weeks

Canada Post Xpresspost International 

$75

8 days

Note: US/International shipments may be subject to duty/taxes, which are the responsibility of the purchaser.

Returns & Refunds

We hope you're always completely satisfied with your purchase at VitaBotanica! If for some reason you're not, please get in touch with us at info@vitabotanica.ca. It's that easy.

We would be happy to provide a full refund within 30 days of your purchase. To be eligible for a return, the item must be sealed in the original packaging, unused and in the same condition that you received it. 

Once your return is received and inspected (within 72 hours), we will send you an email to notify you that we have received your returned item. If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Cost of return shipping is not included.